Return & Refund Policy

Thank you for shopping at Apeironavenue. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Returns

  • We accept returns within 7 days of delivery.

  • To be eligible for a return, the item must be unused, unworn, and in its original packaging.

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items are non-returnable:

  • Sale or discounted items

  • Gift cards

  • Items damaged due to misuse, improper handling, or normal wear and tear

3. Return Process

To initiate a return:

  1. Email us at apeironavenue@gmail.com with your order number and reason for return.

  2. Our support team will provide return instructions.

  3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

  • Provide clear photos of the item and packaging for verification.

  • Once approved, we will offer a replacement or full refund at no additional cost.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Processing time may vary depending on your bank or payment provider.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider or bank

  • If the issue persists, contact us at apeironavenue@gmail.com

7. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • Exchange requests must be made within 7 days of delivery.

8. Cancellations

  • Orders can only be canceled before shipping.

  • Once an order has been shipped, it cannot be canceled.

9. Changes to This Policy

Apeironavenue reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting.

10. Contact Us

For questions about returns or refunds, please contact us at:

📧 Email: apeironavenue@gmail.com